Your data, handled with care.
A plain-English summary of what Roop collects, why we need it, and who ever sees it. The full binding text is in our platform policies.
What we collect
- Account info — your name, phone number, email, and (for artists) the profile details you fill in to appear on the platform.
- Booking info — event date, venue, timing, party size, notes, and messages exchanged around a booking.
- Reviews — the rating and comment you leave after a completed booking.
- Technical basics — standard device / browser signals we need to keep the site running and secure.
Why we collect it
- To let customers discover artists and send Slot Requests, and to let artists receive and respond to them.
- To confirm bookings and pass the details each side needs (e.g. venue, phone number) so the service actually happens.
- To keep the platform safe and fair — fraud prevention, dispute mediation, review integrity.
- To email you receipts, confirmations and (only when relevant) product updates.
Who sees it
- The artist you book receives your name, contact number, event / venue details, and any notes you send — only for the booking itself. Artists agree not to spam customers or share their details with third parties. See B8.
- Roop support can view booking records if you ask us to help resolve an issue.
- We do not sell or rent your data. We do not share it with third-party marketers.
Payments
Unless a booking explicitly runs through in-app payments, money moves directly between customer and artist — Roop does not hold, process, or refund those payments. Pay only to the artist’s verified details shared during confirmed booking communication. See A5.
Reviews & user content
Your account, your control
- Sign in and update your name, phone number, and other profile fields at any time.
- Reach out at roopsupport@gmail.com to correct anything you can’t change from the app, or to request account deactivation (subject to resolution of any ongoing dispute).
- You’re responsible for keeping your login details secure — see A2.
Data we’re asked to remove
Booking records may be retained for a reasonable period after account deactivation to comply with tax / dispute / legal obligations. Beyond that, we’ll remove what we’re asked to remove.
Contact us about privacy
Questions, concerns, or a specific request? Reach out on either channel — the fastest is WhatsApp.
We collect only what a booking needs, share it only with the artist working on that booking, and hold ourselves to the same policies we publish.